Shipping Policy

Order Processing Orders are processed swiftly, usually within 24 – 72 hours, provided the items are in stock. Processing may have long wait times due to manufacturing.

Weekend and Holiday Orders Orders placed on weekends and public holidays will be processed on the next business day.

Delivery Notifications Delivery details will be emailed to you. Due to the size of our fire pits, products will need to be picked up from your nearest depot collection point (https://bigpost.com.au/depots/). For some products, we may be able to arrange home delivery. Please email us directly at sales@ironandfire.com.au to discuss home delivery options.

Accessory Shipping Flat Rate Shipping Cost for all accessories: $30 Australia-wide. Accessories can be delivered straight to your home address. Please note that if you order accessories and a BBQ fire pit in one order, delivery will be to your nearest depot.

Redelivery and Collection Freight not collected from the collection point within 7 days will be returned to our warehouse. Shipping fees will need to be paid again for redeliveries..

Delivery Point Due to limitations with our shipping partners, and to keep shipping costs affordable Iron & Fire Ships all products to the nearest Depot, once it arrives you will need to collect it from the depot.

Additional Delivery Services If you require additional services such as to a residential property and do not have access to a fork lift, please email us at sales@ironandfire.com.au for a specific quote.

Limited Access Areas There are certain postcodes that we are unable to deliver to or are considered remote locations, which may attract an additional fee. Please refer to the provided list.

Important Delivery Information Please note that the estimated delivery date provided can change due to unforeseen circumstances. If you cannot afford to wait for delivery, it is recommended that you opt for a tail lift service option and provide an authority to leave instruction.

Transit Warranty & Damaged Freight All our products are shipped with transit warranty. In the event of damage during transit, please follow these steps:

• Mark the Proof of Delivery docket as DAMAGED GOODS prior to signing.
• If inspection before signing is not possible, mark as STI (Subject to Inspection) and report to Iron and Fire within 24 hours of delivery.
• Keep the goods in question for inspection if required.
• Provide evidence of damage, including photos of the goods and packaging, by emailing them to info@ironandfire.com.au within 24 hours.